Questions and S tore Policies

Why Stainless Steel?


Because it's made to last! 316L stainless steel is hypoallergenic and will not rust or tarnish when in contact with essential oils. Although stainless steel is highly resistant to marks/rust etc, it still requires care to avoid staining. Please avoid wearing your jewellery in water (especially salt and chlorine). If this occurs please wash your item well and allow to dry with the pendant open. All of our stainless steel pendants include a free chain, which is silver/gold plated. As these items are a free gift with your purchase, we cannot offer any warranty should they tarnish, or their lifespan be shorter than expected. We recommend purchasing a stainless steel chain from our store. Due to the nature of our items sold, and each individual persons reaction to metals, we do not offer refunds or compensation should you have a reaction to any of our jewellery.




How do I use my aromatherapy jewellery?


For diffuser pendants, place a few drops of your favourite essential oil onto the diffuser pads, place it in the pendant and you’re done! Simples. For Lava Jewellery, place one to two drops of essential oils onto your fingertips and massage into the lava beads, being careful not to apply to any metal elements as they may tarnish or corrode over time. As the oils will be in contact with your skin, you’ll enjoy both the aromatic and topical benefits. You may dilute the oils with a carrier oil such as Coconut Oil before applying to the lava, if you prefer.




What are Essential Oils?


Essential oils are the volatile liquid compounds of aromatic plants - flowers, roots, stems, seeds, bark and other parts of the plant. A plant produces essential oils for its own survival - to attract pollinating insects, repel predators and influence growth and production. In their natural state, essential oils can contain hundreds of complex bio-chemicals which includes vitamins, antibiotics and antiseptics. They are 75-100 times more concentrated than the oils found in dried herbs. They have the most powerful immune stimulating properties of any natural substance known to man. Therefore, the practice of aromatherapy goes far beyond just smell. Volatile? Yep, volatile. This just means that the compounds are small organic molecules that change from their liquid or solid state, to a gas at room temperature. They are called volatile because they change state quickly.




What is aromatherapy?


Simply put, Aromatherapy is the use of any aroma for a beneficial purpose. It’s the inhalation and bodily application of essential oils to relax, balance, rejuvenate, restore, or enhance body, mind and spirit.




How can smelling Oils be therapeutic?


In aromatic use, scent can illicit a powerful, physiologic, mental and emotional response. Essential oils are quickly absorbed by the smell receptors, which have a direct link to the limbic system by way of the olfactory nerve. The limbic system is part of the brain that supports a variety of functions including smell, emotions, behavior, and memory. For this reason, essential oils have an especially powerful effect via aromatic application.




Why doTERRA?


At Oleander Place, we use and recommend doTERRA Certified Pure Theraputic Grade (CPTG) essential oils. As a mum who had never used essential oils, or even heard of doTERRA up until 2014, I wanted to be sure that I was making the best and safest decision for my family. And to be honest, I was a skeptic. I was also pregnant and a little scared about applying, inhaling or even ingesting essential oils. I thoroughly researched doTERRA, their philosophies, sourcing, testing, safety and efficacy and spoke with Wellness Advocates for their advice, and I kept coming back to the same conclusion. And here we are. doTERRA has set the standard for essential oils and represents the safest and most beneficial oils available in the world - Certified Pure Theraputic Grade. For an oil to be CPTG Certified Pure Therapeutic Grade the oil must be: • Pure and natural, with aromatic compounds carefully extracted from plants • Free from fillers or artificial ingredients; no dilution of active qualities • Free of contaminants, pesticides, or chemical residues • Rigorously tested for standards of chemical composition • Cross tested using mass spectrometry and gas chromatography to ensure exact purity and composition potency • Sourced by a global network of leading essential oil chemists and growers to ensure correct species, growth in ideal environments, and that raw plant materials were carefully harvested at the right time doTERRA works to improve lives and communities throughout the world through co-impact sourcing. Many of the essential oils offered by doTERRA are sourced in developing countries, where the growers and distillers are often at the mercy of third parties. doTERRA Co-Impact Sourcing helps create coalitions of growers and distillers that ensure local communities receive fair and timely payments to support their families and communities. doTERRA works with these coalitions to provide the resources, tools, and training necessary to ensure a long-lasting partnership. Please do not confuse these theraputic oils with cheaper scented oils which often contain artificial, man-made petroleum based fragrances, fillers and other nasties. These are generally found in pharmacies, health food shops and supermarkets. These are not theraputic.




How do I buy doTERRA Essential Oils?


If you're new to essential oils and don't yet have a wholesale account, visit my doTERRA website where you can purchase all of doTERRA's amazing oils at retail price. If you'd like to purchase oils and get a 25% discount, with the added bonus of support and guidance from yours truly, drop me an email and we can go through all of the benefits of having your own wholesale account (including FREE oils). Or sign up for a wholesale account here. My Wellness Advocate Number (sponsor ID) is 2583706. I'd love to share my experience and knowledge of EO's with you! If you're local to the Gladstone Region, I'm happy to run a one-on-one workshop with you, so you can see, touch and smell all the amazingness that is doTERRA Essential Oils.




Store Policies


At Oleander Place, we want your online shopping experience to be as stress free and enjoyable as possible! Whilst we carefully check and pack all of our beautiful items before they are sent out to their new homes, we know that sometimes items can arrive in a different condition than what they were posted in. Should you have any issues with your order, please contact us with 48hours of receiving your parcel. Please include as much detail as possible, plus photographs of your faulty or damaged item. Depending on the availability from the manufacturer, we will either offer a replacement or refund for damaged goods. We do not offer exchanges should you change your mind. All of our stainless steel pendants include a free chain, which is silver/gold plated. As these items are a free gift with your purchase, we cannot offer any warranty should they tarnish, or their lifespan be shorter than expected. We recommend purchasing a stainless steel chain from our store. Due to the nature of our items sold, and each individual persons reaction to metals, we do not offer refunds or compensation should you have an allergic reaction to any of our jewellery. PRIVACY We will not sell or disclose your personal details to any third party. We may from time to time send emails to our customers, however you can unsubscribe at any time.




Shipping


We currently offer three options for shipping within Australia - Unregistered and untracked mail $6.00, registered Parcel Post at $8.95, Express post at $12. Regular post can take between 4 & 7 days depending on your location, so we recommend express postage if required sooner than this. Please ensure that your address details are correct as any items which cannot be delivered and are returned to us will incur an additional postage cost to re-post.




I'd like to place a special order for a pre-made item.


Special orders are a-ok. Please send an email to hello@oleanderplace.com.au with the details. Please allow 24hrs for us to confirm that the item is available. All orders require pre-payment upfront - including postage costs. Special orders are done weekly on a Friday (as needed). Whilst we do our best to ensure your items get to you as soon as possible, please expect to wait up to 3 weeks for your order to arrive. Cancellations of special orders is possible prior to the goods being ordered from our suppliers (each Friday). Please contact us immediately should you need to cancel your order. You will receive a full refund in this case. If your special order has already been placed from our supplier, we are unable to provide you with a refund.




What's so special about Lava?


Lava is an extremely light-weight and porous stone, which absorbs essential oils and diffuses them aromatically. Just a couple of drops of oil massaged into the stone is enough to last for around 2-3 days. Lava is forged from one of the most volatile natural events on earth, and is essentially a solid form of fire. It's no wonder that it's known as the Stone of Courage and Strength.




How do I know if my Lava is real?


There are many many businesses out there that sell Lava, and if you intend to use it for its theraputic benefits, you'll need the real deal! This isn't to say you should never buy man-made Lava - it will diffuse your essential oils just as well as the geniune article, however there will be no theraputic benefits from the stone. Lava cannot be dyed! Genuine, natural lava will be a shade of black or brown only. Any jewellery pieces that are coloured, will not be genuine lava. Check the weight - lava stone is light-weight and very porous, so items that have significant weight will likely be a dyed man-made 'stone'. If you're still unsure, place the stone in some boiling water - if colour bleeds from the stone, it is not genuine. All of our LavHa branded diffuser jewellery is created from conflict free Lava which is sourced from the USA, South American and Spain. Our other Lava items are from wholesalers who also specialise in conflict free Lava - never sourced Hawaii or Iceland.




I'd like to place a custom order for lava and semi-precious stone jewellery.


Now you're talking! Custom jewellery pieces are our jam. Please send us an email to hello@oleanderplace.com.au outlining what you're after. Generally we require about 3 days to create your custom piece once a design and price has been agreed to. Our timeframe may vary depending on workload and the availability of stones you require, but this will be discussed upfront. When making our custom orders we use only genuine natural stones, stainless steel chain and stainless steel, sterling silver or gold filled findings. All custom pieces require upfront payment before crafting will begin.




Where do you source your semi-precious stones from?


Great question! We only use genuine semi-precious stones which are sourced from reputable Australian wholesales who can advise on the origin of the stones. For example, we source our Opals directly from the Opal mine near Winton in outback Queensland.




Do you offer wholesale?


Oleander Place is pleased to offer both retail and wholesale purchases on all its jewellery and accessory pieces. To apply for a wholesale account you must meet the following criteria and agree to the following terms: YOU MUST Be an Australian business, located within Australia Hold an ABN ORDER MINIMUM Minimum first order is $150 Subsequent order minimum is $80. DISCOUNT Wholesale purchases receive a 30% discount on all full priced items. Sale items are not subject to wholesale discount. PAYMENT & ORDERING Ordering is via the website. Once you have been approved for your wholesale account, you will be provided with a code for your 30% discount. This is unique to you, and must not be provided to any third parties. When ordering, please contact us if any items are not available in the quantities your require, to determine if we can meet your needs. Due to stock turnover, item availability and current order load, orders can take up to three weeks, however this is a guide only and orders will likely be completed sooner. If there are significant delays, we will contact you immediately to advise. SHIPPING FREE shipping is available on all orders over $150. Orders under this are subject to a flat rate $15 postage and handling fee. Postage fees will apply on large/leavy items such as oil boxes, towers, lamps, etc. Items will be sent via Australia Post Registered Mail. Deliveries within the Gladstone area are free of charge. APPLY If you wish to apply for a wholesale account, please download our application form and return via email to hello@oleanderplace.com.au




Payment Types


We currently offer Paypal and eWay upon checkout, however if direct deposit is preferred, please send us an email for our bank details. Please note that orders requesting direct deposit will not be made/sent until the funds have cleared into our bank account.





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Gladstone, Q

Copyright 2020 Oleander Place - Gemstone & Aromatherapy Jewels.  ABN 34 371 746 718